IXTETE Shipping Policy — Mexico

Last updated: August 12, 2026. This policy applies to purchases made through ixtete.com and delivered within Mexico.

1. Shipping coverage

IXTETE ships exclusively to eligible addresses within Mexico. We do not ship internationally or to P.O. boxes. Some addresses may be unavailable where the carrier cannot legally or operationally deliver alcohol. If we cannot serve an address after an order is placed, we will contact the customer and provide the appropriate cancellation and refund.

2. Age and identification requirements

Alcohol may only be purchased and received by persons aged 18 or older. By placing an order, the purchaser confirms that they are at least 18 years old.

An adult aged 18 or older must be available to receive the shipment and may be required to present valid government-issued photo identification. The carrier may refuse delivery when age or identity cannot be verified. The customer is responsible for providing accurate recipient and delivery information.

3. Order processing and delivery estimates

Orders are normally processed within one to two business days after payment confirmation. Standard delivery is estimated at three to five business days after dispatch. These timeframes are estimates, not guarantees.

Delivery may take longer because of remote-area routing, holidays, high demand, weather, carrier disruptions, address verification or circumstances beyond our reasonable control. Tracking information will be provided when available.

4. Shipping charges and free shipping

Standard shipping costs MXN $200 throughout the Mexican delivery zones currently served by IXTETE.

Free standard shipping is automatically applied to eligible orders containing four or more physical items and delivered within Mexico. No promotional code is required. If products are removed and the order falls below four eligible items, the standard shipping charge will apply.

The free-shipping promotion may be combined with eligible discounts where Shopify displays both benefits at checkout. Shipping charges and promotions shown during checkout form part of the order total presented before payment.

5. Delivery attempts and undeliverable orders

Customers must provide a complete and accurate address, telephone number and recipient name. Delivery practices and the number of attempts are determined by the carrier.

If delivery fails because of an incorrect or incomplete address, the absence of an adult recipient, failure to provide required identification or refusal unrelated to damage, reasonable carrier return or redelivery charges may be deducted from any refund where permitted by law. Nothing in this section limits rights that cannot legally be waived.

6. Damaged, defective or incorrect shipments

Inspect the package when it arrives. If visible damage is present, ask the carrier to record the incident and, where reasonably possible, refuse the damaged package.

Contact soporte@ixtete.com as soon as possible, preferably within 24 hours for visible transit damage and within 72 hours for an incorrect product. Include the order number and clear photographs of the box, shipping label, internal packaging and affected product. Keep all packaging until the case is resolved.

Failure to refuse a package or contact us within these preferred periods does not remove rights that cannot legally be waived. Remedies are handled under our Returns and Refund Policy and applicable Mexican law.

7. Lost packages and delivery incidents

If tracking shows an unusual delay or the carrier declares the package lost, contact us so that we can investigate. IXTETE will process the case in accordance with applicable law and the carrier's investigation.

A package shown as delivered but later reported missing will be reviewed using the carrier's delivery evidence. We recommend using a secure address where an adult can personally receive the shipment.

8. Optional shipping protection

Optional shipping protection may provide additional assistance or coverage for eligible loss, theft or transit damage, subject to the terms displayed at checkout. Declining optional protection does not limit statutory consumer rights or any responsibility that cannot legally be excluded.

9. Cancellations, returns and refunds

Cancellation, withdrawal, return and refund requests are governed by the IXTETE Returns and Refund Policy and applicable Mexican law. If an order has already shipped, the applicable return procedure must be followed.

10. Contact

For shipping assistance, email soporte@ixtete.com and include your order number and tracking number, where available.

Nothing in this policy limits or excludes rights granted by the Federal Consumer Protection Law or other applicable Mexican law.